Salesforce Service Cloud Implementation Services

Empower your customers with self-help resources and delight them with quick, personalized, and connected customer service across every business touchpoint.

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Drive customer satisfaction and loyalty with exceptional customer service

120

Salesforce specialists

150

Salesforce certifications

100

Salesforce Lightning projects

“Our Service Cloud Accelerator allows you to get up and running with a standard Sales Cloud implementation quickly and provides all the essential features your customer service team needs.”
Nadiya Kreynin
CEO at forténext

Make your customer service quick and efficient:

  1. Anticipate customer needs
  2. Reduce the service team's workload
  3. Empower customers with self-service
  4. Offer omnichannel service
  5. Deliver personalized support
  6. Resolve cases faster
  • We are the largest third-party Salesforce staff augmentation services provider
  • 91% of our managed services clients are long-term

Expedite your Service Cloud projects with forténext

Case management

Engage with our experts to help you unlock Service Cloud advantages and make sure the cases are routed to the best-suited person for faster resolution.

Service process automation

Automate procedures in your Service Cloud to make the process of creating support tickets and offering customer support faster and more efficient.

Knowledge management

Create an active, well-stocked knowledge base to give your service team instant access to the latest data and ensure every interaction is seamless and personalized.

forténext case studies
Ovation Medical Accelerates Order Processing and Increases Sales Reps' Productivity
forténext helped Ovation Medical smoothly introduce B2B Commerce into their order and data management flows which enabled sales reps to ramp up their productivity by 2x.
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Enabling Seamless B2B Commerce for Medical Parts Replacement
Together with First Call Parts, forténext built a digital B2B storefront that facilitates buying experiences for customers and daily operations for the sales team.
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Robust Promotions Machine for Beauty Products Distributor
See how forténext helped ManocoBlue build a customized B2B Commerce solution with robust promotions capabilities to fuel their commerce engine.
Read case study
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