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Salesforce Implementation that Enhances the Student and Alumni Experience

Unify student, faculty, and alumni engagement with Salesforce Commerce Cloud and the full higher-ed ecosystem.

Why universities choose Salesforce implementation for higher education

Salesforce implementations

long-term B2B partnerships

Salesforce implementation partner for complex B2B industries

“Universities across the USA are under increasing pressure to modernize student and alumni engagement.

Today’s learners expect seamless, digital-first experiences - from course registration and event sign-ups to online donations and lifelong alumni connections.

At the same time, institutions need scalable platforms that unify data, streamline operations, and create efficiencies across departments."

Alex Kolesnichenko

CTO at FortéNext

Student expectations are changing – Students want mobile-friendly, ecommerce-style interactions for courses, events, and payments.
Alumni relationships are critical – Donors and alumni require personalized, secure engagement to support long-term giving.
Departments are siloed – Many universities rely on disconnected systems for enrollment, payments, events, and alumni engagement.

Data needs to drive decisions – With rising competition, leadership needs real-time insight into student success, operations, and giving trends.
A Salesforce implementation for higher education unifies these needs in one secure, scalable ecosystem. Speak to an expert about your Salesforce project.

Turn disconnected systems into a connected campus

We can train your team

Address user adoption challenges and help your university make the most of your Salesforce platform, with our customized one-to-one and group training sessions.

Ongoing optimizations

As your campus grows, so does your infrastructure. We’ll tailor your Salesforce to work for you, tackle technical debt, streamline business processes, and turn missed opportunities into wins.

Custom Salesforce development

Thanks to our strategic approach, we will tailor your Salesforce platform, to address your most challenging pain points.

Beyond Commerce Cloud: The full Salesforce ecosystem

“In just 30 days, FortéNext successfully launched a Salesforce B2B Commerce purchasing portal on our Lightning Experience platform. This launch - which was the first of its kind.”

Paul Chong

Senior Director of Product Management, B2B Commerce at Salesforce

While Commerce Cloud is our anchor, universities see additional value in:

Sales Cloud – Manage prospective student pipelines, track alumni engagement, and forecast giving.‍
Service Cloud – Deliver responsive, omnichannel support for students and faculty.
‍Marketing Cloud – Run targeted campaigns to students, alumni, and donors, improving conversion and engagement rates.‍

Together, these solutions create a connected digital campus - one that adapts to the full student lifecycle, from applicant to alum.

Global presence:

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With headquarters in the USA, and delivery centers across Europe and Latin America, FortéNext has the capacity, capabilities, and corporate culture needed to seamlessly augment your Salesforce team with our resources.

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Salesforce Commerce Cloud: The foundation for digital campus engagement

At FortéNext, we focus on Commerce Cloud as the backbone of digital engagement for universities.

Our higher-education commerce portals deliver:

• Personalized landing pages tailored by audience (students, faculty, alumni, donors)‍

• Course, event, and product catalogs with category pages, media-rich content, and advanced filters‍

• Einstein AI-powered search with keyword suggestions and related content‍

• Secure registration and payments, including ACH, credit card, digital wallet, and promo codes‍

• Group registration flows for administrators managing multiple users‍

• Digital wallet and certificate management for students and professionals‍

• Order and donation history with full self-service account management

Features built for higher education

Self-service portals

where students update profiles, manage payments, and track academic records

Dynamic course/event registration

with pre-populated details and Google Places API integration for address validation

Automated transactional emails

for confirmations, cancellations, reminders, and receipts

Donor management features

like recurring gift subscriptions, personalised giving widgets, and donation receipts

ADA-compliant design

ensuring accessibility for all students and stakeholders

Seamless integrations

with ERP and LMS systems to synchronise accounts, courses, and financial records