Procure Impact is a first-of-its-kind B2B marketplace that empowers companies to achieve their social impact goals through everyday purchases.
Challenge
Procure Impact was looking to streamline operations and enhance digital experiences for customers by migrating their B2B marketplace to a unified omnichannel Salesforce Commerce platform.
The key project goals were to:
- Migrate the marketplace to Salesforce Commerce
- Enable vendor self-service for catalog and order management through a dedicated portal
- Integrate Shopify for seamless product and order sync
- Ensure smooth user access to services and purchases
- Improve efficiency, reduce costs, and support growth
Solution
Procure Impact partnered with forténext to migrate and enhance their B2B marketplace. Together, we customized the platform to meet the unique needs of a marketplace where vendors can self-manage their product listings and updates.
Integrating Shopify for order and product synchronization required a user-friendly interface, which our UI/UX team skillfully delivered. Additionally, dynamic solutions were implemented across all pages, including custom vendor landing pages, ensuring a smooth and consistent user experience.
Key deliverables
Custom B2B marketplace
- Deployment of the Salesforce Commerce platform and Salesforce Order Management, with custom-built pages for product details, homepage, product listings, user management, and profiles.
Loyalty program & impact hours
- A unique feature that calculates and displays the impact hours generated by each purchase, enhancing buyer engagement.
Vendor brand pages & self-service
- Custom pages for vendors to showcase their products and company mission, along with self-service features for product publishing, updates, and order management.
Shopify integration
- Seamless synchronization of vendor products and orders through Shopify.
Other integrations
- Integrated with Avalara, Bill.com, and Marketing Cloud to streamline operations and improve functionality.
Results & added value
This project enhanced Procure Impact’s digital capabilities and furthered their mission to create meaningful social impact through commerce
- 7 months from kick off to delivery
- Streamlined business operations
- Successful migration to Salesforce Commerce
- Enhanced vendor & buyer experience
Feedback
“We are grateful to the various team members at Forte who have helped us make our e-commerce dreams a reality." - Lauren McCann, Co-Founder & CEO of Procure Impact
