Upland Software was aiming to: enhance their customer experience by setting up an online storefront for customers to purchase training courses, and to complete and pay for their renewals. They also wanted to streamline their internal operations for order and payment processing.
As a company that has products for and broad experience with Salesforce, Upland needed an implementation partner who can:
Upland partnered with forténext for Salesforce Commerce implementation in this project. Working together, our teams built a brand-new B2B storefront where customers can purchase training courses for select Upland products.
The store is flawlessly connected to a complex ecosystem incl. Salesforce (Sales Cloud, CPQ) and non-Salesforce apps, and supports Upland’s existing business processes
forténext provided a broad-scope knowledge transfer for Upland team to ensure a confident understanding of how to manage the storefront and how it is built from a technical standpoint.
In just six months’ time, we’ve launched the new B2B Commerce portal where Upland customers can purchase training courses for select products. The storefront integrates seamlessly with business management and finance systems, making it easy to handle order and payment processing. The collaboration goes on, Upland uses our post-launch support service to add updates and enhancements to the system.
“forténext is always on top of things and are genuinely experts in building an eCommerce platform. I am impressed by the quality and reliability of their work. Their knowledge and talent have far exceeded my expectations.” - Varun Mathur, Director, Business Systems Analysis, Upland Software
